Introduction to Radiance SmartChat

Delight your customers with a magical AI-powered Conversational Search and Discovery experience. 

ChatGPT, Bing, and Bard are taking the world by storm. Radiance SmartChat brings a similar advanced AI-based conversational search (chatbot) experience to your store.

Help your customers get immediate answers to their questions and assist them on their way to purchase. Please note: as most replies are GPT based, please expect some variability. Here are some examples of questions Radiance SmartChat can answer:

• Product search: answer product questions with your product catalog - all in chat
• Reorder: after verification, users see their previous orders for buying again
• Order lookup: users can easily lookup their previous orders

Live Agent Chat: Store agents can review and respond to user’s questions