Intro to FAQ Maker

The Radiance FAQ Maker helps merchants leverage messaging platforms to facilitate purchases, manage subscriptions and address common customer service issues. FAQ’s are a great first step to add interactivity and two-way communication to your retention marketing.  Unlike email, consumers have an expectation of interactivity and will often reply to text messages when contacted by a company.

There are two ways to create your conversational FAQ: (1) entering questions and answers directly into the UI (2) uploading a list of questions and answers via CSV or Zendesk.

Once your FAQ Bot is live it can be edited directly via the FAQ Maker screen to improve the overall efficacy of the answers or in response to follow-up questions/tickets that might receive after a bot interaction.  

The system also employs Natural Language Processing to improve the bot’s understanding of user inputs and match them to the correct response.  The NLP Training updates periodically on its own, but training updates can be initiated from the FAQ Maker screen.